Why use a Wiki to document your IT infrastructure (or your clients’)? What are some of the Good Things about using a Wiki, and how can you amplify them to your advantage? What are some of the Bad Things inherent to using a Wiki and how can you tame or control them?
With this series of posts, I hope to help answer a few of the above questions, perhaps bring up (and answer) a few more questions, and recount my personal experiences using a Wiki to document IT infrastructure for my employers and clients over the past five or so years.
Keeping with my site’s informal theme, I’m not going to draw up an outline or try to structure this. Instead, I intend to think about these questions and tie them to some personal experience which illustrates them.
While my personal experience lies in documenting IT infrastructure, I hope the ideas I present here are general enough that you can apply them to your own experience.
Next post: The Wiki is here to stay!